Refund & Returns Policy

At GoodiePal, we want every little joy you receive to feel just right. If your purchase doesn’t meet your expectations, we’re here to help.

Please review our return and refund policy below.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be returned with its original packaging
• Your return request must be submitted within 14 days of delivery

Please note that certain items cannot be returned, including:

• Final sale items
• Items that have been used, washed, or altered
• Personalized or customized products
• Items that cannot be resold due to hygiene or safety reasons

How to Request a Return

To start a return, please contact us at:

support@goodiepal.com

Please include:

• Your order number
• The reason for your return
• Photos of the item (if there is a defect or damage)

Once your return request is reviewed and approved, we will provide you with the return instructions.

Please do not send items back before receiving confirmation from our team.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
• We recommend using a tracked shipping service for all returns.
• Original shipping fees are non-refundable.

Refunds

Once we receive and inspect your returned item, we will send you an email confirmation.

If your return is approved, your refund will be processed to your original payment method within 7–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

We want your GoodiePal experience to be a happy one.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We will review your request and help make it right.

Exchanges

We currently do not offer direct exchanges.

If you need a different item, please return your original order (if eligible) and place a new order separately.

Gifts

If your order was purchased as a gift and shipped directly to you, please contact us for assistance with your return options.

Refunds will generally be issued to the original payment method used at checkout.

Questions?

If you have any questions about returns or refunds, please contact us at:

info.goodiepal@gmail.com

We’re always happy to help and make your GoodiePal experience a better one.